We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fld2012@att.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All returns (other than freight damage and warranty claims) subject to a 25% restocking fee.
You can always contact us for any return question at fld2012@att.net.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We recommend refusing any items obviously damaged in shipment and let us know so a replacement can be expedited.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as bedding, sheets/pillows, etc). Please get in touch if you have questions or concerns about your specific item. Mattresses have specific guidelines and vary depending on manufacturer's warranties, and are not returnable except under those terms, once the packaging has been removed.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All returns subject to a 25% restocking fee.